Marketplace Operations Manager

Role Overview

You will lead operational success for a growing third-party marketplace channel in a fast-paced e-commerce environment. The role combines supplier/vendor relationship management, data analysis, process improvement, and cross-functional collaboration to improve marketplace performance and customer experience.

Responsibilities

• Own day-to-day marketplace operational health by managing suppliers, improving processes, and ensuring quality/performance standards.
• Identify and evaluate new supplier opportunities via market analysis and competitive research.
• Qualify prospective suppliers through relationship building and early-stage conversations.
• Work with category teams to prioritize supplier opportunities and align with marketplace goals.
• Manage the full supplier onboarding lifecycle: agreements, documentation, data requirements, technical setup, and launch coordination.
• Lead product feed setup and validation (data mapping, accuracy checks, and catalog quality issue resolution).
• Train suppliers on marketplace systems, operational standards, and processes.
• Serve as the primary supplier point of contact during onboarding, troubleshooting issues, and ensuring successful go-live.
• Create and maintain SOPs, operational documentation, and repeatable workflows.
• Improve marketplace processes for claims, warranties, returns, and supplier performance management.
• Monitor supplier performance and coordinate resolutions for service issues across data quality, fulfillment, pricing, and accounting.
• Review product feeds to support catalog improvements (listings, imagery, attributes, and positioning).
• Run marketplace audits, competitor research, and data cleanup initiatives to enhance customer experience.
• Test new marketplace features, document platform improvements, and support operational enhancements.
• Collaborate with merchandising, pricing, supply chain, product, and customer service teams to resolve marketplace challenges.
• Analyze inventory availability, pricing updates, returns trends, and operational data to identify improvement opportunities.

Requirements

• 5+ years of experience in marketplace operations, e-commerce merchandising, vendor management, or a related field.
• Experience managing supplier/vendor relationships operationally.
• Strong analytical skills to interpret sales, inventory, and operational data.
• Proficiency in Microsoft Excel and experience using multiple data systems/reporting tools.
• Strong project management and organizational skills; ability to manage multiple priorities.
• Bachelor’s degree in Business, Marketing, Merchandising, or related field (or equivalent experience).
• Excellent written and verbal communication skills.