Manual QA Engineer (Web, CRM)

Role Overview

Manual QA Engineer (Web, CRM) working with a partner company to ensure the quality, reliability, and performance of digital products across web applications and CRM-related channels. The role includes hands-on manual testing, cross-functional collaboration with product managers and developers, and input into release planning and quality process improvements.

Responsibilities

• Analyze business and technical requirements to create test cases and testing scenarios for new features and enhancements
• Perform manual testing for web applications, including:
  • Functional, regression, smoke
  • Usability and UI/UX testing
• Test and validate internal CRM systems for stability, accuracy, and correct functionality
• Verify email campaigns and push notifications across platforms and environments
• Conduct API testing (positive and negative scenarios) using tools like Postman and Swagger
• Use browser developer tools to investigate issues (logs, network activity, console errors)
• Assess testing risks and contribute to sprint planning with quality insights
• Create detailed bug reports with reproduction steps, severity, and supporting documentation
• Collaborate with product managers, developers, and stakeholders to ensure feature quality and successful releases
• Support continuous improvement of testing methodologies and QA documentation/processes

Requirements

• 2+ years of manual QA experience focused on web applications
• Experience testing CRM systems, customer-facing platforms, email campaigns, and notification workflows
• Strong knowledge of SDLC/STLC, testing methodologies, and test design techniques
• Hands-on API testing experience with Postman, Swagger, or similar tools
• Experience creating/managing test cases, test plans, and defect reports (e.g., Jira or test management tools)
• Familiarity with databases and data validation (e.g., MongoDB, BigQuery, DataGrip, or similar)
• Basic understanding of version control (Git workflows and code review)
• Knowledge of CI/CD concepts and experience working with deployment pipelines
• Ability to analyze logs and debug issues
• Strong attention to detail, analytical/problem-solving skills, and cross-functional communication
• Ability to manage multiple priorities in a fast-paced environment

Nice to Have

• Test automation tools/frameworks and ability to automate repetitive QA tasks
• Scripting/programming experience for testing/QA
• Experience generating test data and writing database queries
• Exposure to improving QA strategy and process optimization

Benefits

• Remote work availability and flexible schedules
• 20 paid vacation days annually
• 15 paid sick days
• Additional paid leave for family-related events