Manager, UX Research

Role Overview

Smartsheet is hiring a Manager, UX Research to lead research for one of its core product areas. You’ll own the research roadmap, run studies hands-on, and guide a small team of UX researchers while partnering closely with Product and Design to drive measurable customer and business impact.

Responsibilities

• Own the UX research roadmap for a core product area, identifying high-impact opportunities for customers and the business.
• Manage and mentor a small team of researchers, supporting growth and elevating research quality.
• Plan and execute research end to end; build alignment with cross-functional stakeholders throughout the process.
• Partner with Product, Design, and Engineering to align research priorities with business goals.
• Synthesize UX research with other data sources (e.g., product analytics and competitive intelligence) to identify patterns and opportunities.
• Translate findings into clear narratives, actionable recommendations, and stakeholder-ready insights (including senior leaders).
• Contribute to scalable research practices and infrastructure, including sourcing vendors to augment the team.

Requirements

• 7+ years of UX research experience on digital products.
• Proven record of research insights leading to measurable product improvements.
• Experience managing/mentoring researchers and elevating work beyond your own.
• Strong expertise in quantitative and qualitative research methods, with judgment on when to apply each.
• Experience conducting complex research at scale.
• Track record of driving alignment across cross-functional partners around user needs.
• Ability to present research to executive audiences and influence decisions.
• Experience with B2B products supporting business productivity, project management, or processes.

Nice-to-Haves

• Current research practice maturity building (research infrastructure/process scaling) and vendor sourcing experience.

Location / Work Model

• Fully remote, open to candidates anywhere in the US where Smartsheet is a registered employer.