About the role

Role Overview

Manager, Technical Delivery leads a team of customer-facing technical professionals responsible for designing and delivering high-quality SaaS implementations. The manager ensures solutions meet customer requirements and platform capabilities while driving scalable, predictable delivery and operational excellence.

Team & Context

Clutch Professional Services implements the Clutch platform for Credit Union customers
Focus is Customer Success (not just going live, but enabling renewal and expansion)
The company is scaling its systems, tools, and delivery motion

What You’ll Do

Within 3 Months

Learn the Clutch Product suite and troubleshoot common platform issues
Own the team and full portfolio of projects, proactively mitigating risk and unblocking Implementation Engineers
Ensure on-time, on-scope, and on-budget delivery for customer implementations and service projects
Drive consistency and quality across complex, multi-workstream SaaS implementations

Within 6 Months

Serve as an escalation point for complex technical or project challenges
Partner with Services leadership to forecast demand, optimize resource utilization, and support hiring/staffing
Lead capacity planning, skills alignment, and utilization reporting
Partner with Enablement to improve technical documentation and processes

Within 9 Months

Define and track KPIs to highlight team performance and growth areas
Provide timely feedback to the Product team
Deliver executive-level reporting on resource forecasting, portfolio performance, and trends
Oversee a steady delivery motion with low escalation risk and an engaged team

What You’ll Bring

5+ years in Software Delivery (SaaS Professional Services, Solution Architecture, Implementation)
2+ years in Team Lead or Manager roles
Strong executive communication and stakeholder management
Experience supporting global/multi-region delivery teams
2+ years integrating with web APIs
Quick learning and ability to understand complex systems (APIs, databases, SDKs, AI tooling)
Self-starter who can assess, troubleshoot, work autonomously, and drive business outcomes
Knowledge/experience with Python, JSON, GitHub, terminal
Nice to have: JavaScript/TypeScript and modern web frameworks (e.g., React, Node.js)

Benefits / Perks

Remote flexibility (remote from anywhere)
Twice-yearly off-sites
Paid time off
Stock options
Home office setup budget

About Clutch

Clutch is a SaaS company that provides a platform used by credit unions. Its Professional Services team works with customers to gather requirements, implement and configure the platform, test and iterate, and then launch solutions so customers can realize ongoing value through renewal and expansion.

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