Manager, Strategic Account Management, Food & Beverage

Role Overview

Square is seeking a Manager, Strategic Account Management for the Food & Beverage vertical. You will lead a distributed team of 8–10 Strategic Account Managers responsible for retention and revenue growth of some of Square’s largest restaurant customers in the US.

Responsibilities

• Lead and scale a team focused on portfolio retention and growth (logo retention and revenue growth).
• Coach and manage performance: provide 1:1 coaching and performance management for senior Account Managers.
• Serve as an escalation point for customer challenges, including in-person customer meetings weekly to monthly.
• Act as a vertical expert and partner with product teams to ensure customers’ needs are represented for upmarket food & beverage sellers.
• Build data-driven processes and insights to grow the team and support Square’s upmarket journey.
• Develop training programs and go-to-market product initiatives for Account Managers.
• Improve success by influencing the tooling and programs used by Account Managers.
• Drive impactful cross-functional projects with autonomy (e.g., beta programs, co-marketing, and product insights).

Requirements

• 15+ years total experience in Business Development, Sales, or Account Management, ideally in food and beverage.
• 5+ years experience directly managing metrics-driven, customer-facing teams in a high-growth technology company.
• Strong track record serving as a player/coach for enterprise or mid-market portfolios.
• Experience leading projects and driving revenue growth while advocating internally for customer needs.
• Excellent written communication for executive and senior internal stakeholders.

Nice to Have / Stand-Out Traits

• Energy from coaching talent, building programs/processes from scratch, and engaging directly with customers.
• Comfort operating in the unknown and driving outcomes with ambiguity.