Manager, Store Lifecycle (REMOTE - EST/CST)

Role Overview

The Manager, Store Lifecycle provides critical leadership to deliver end-to-end store lifecycle initiatives—including openings, closures, remodels/renovations, and repositions. The role partners with Brand Operations and a wide range of business teams to ensure on-time execution, store readiness, and successful transference results (including cross-brand referrals).

Responsibilities

Strategic Project & Cross-Functional Leadership

• Manage lifecycle projects from kickoff through completion, driving timelines, decisions, readiness, and minimal disruption to improve customer and team member experience.
• Align scope, roles, and dependencies across multiple business partners.
• Partner cross-functionally with teams including: Brand Operations, Field Leadership, Real Estate, Procurement, IT, Merchandising, Marketing, Finance, HR, Loss Prevention, Distribution, Inventory Control, Digital, and others.
• Build and manage integrated project and communication plans.
• Provide concise status updates, manage risks and issues, and escalate concerns in a timely manner.
• Lead and/or attend cross-functional meetings (e.g., Real Estate, Store Planning/Design, Repair & Maintenance, Visual Merchandising, Marketing, Procurement, Finance, HR, Loss Prevention, Distribution), representing a field operations perspective.

Lifecycle Execution

• Lead end-to-end field execution strategy for store opening/reopening readiness meetings (e.g., playbooks, checklists, training, merchandising, technology, signage, supplies).
• Ensure readiness and successful brand operations go-live, including hypercare support.
• Establish lifecycle operating cadence: kickoffs, readiness checkpoints, pre-construction calls, go/no-go reviews, post-event retrospectives.
• Approve lifecycle readiness standards and collateral (playbooks, checklists, field communications, toolkits) to ensure accuracy, alignment, and adoption.
• Own lifecycle change management for field-facing communications—clear, timely, and tailored to impacted audiences.

Store Closures & Remodels/Repos

• Oversee store closure execution (permanent, emergency, temporary), including:
  • team member and customer communications
  • inventory/asset disposition
  • utilities/security
  • final-condition requirements
  • mitigate risk with brand district managers and support timely reopening once operational steps are complete.
• Manage operational execution for remodels/renovations/repositions (phasing, temporary closures, safety, customer flow, labor, and related execution planning).

Requirements

• Experience leading cross-functional lifecycle/store execution projects end-to-end (kickoff to completion).
• Ability to drive timelines, readiness, and go/no-go decisions with minimal disruption.
• Strong coordination and change management skills for field teams and business partners.
• Ability to represent a field operations perspective in cross-functional forums.

Nice-to-Haves

• Familiarity with store planning/design, repair & maintenance, visual merchandising, procurement, IT enablement, and loss prevention processes.
• Experience with store closure and transition planning (communications, inventory/asset disposition, utilities/security, readiness standards).