Manager, Sales Development

Role overview

Join Twilio as a Sales Development Manager to lead Twilio’s NAMER New Business SDR team. You’ll drive net-new customer acquisition for high-growth prospects by combining a product-led growth (PLG) motion with outbound prospecting.

Responsibilities

• Lead, coach, and develop a team of 8+ SDRs through regular 1:1 mentoring, tactical alignment, and localized training.
• Own regional performance metrics (activity, conversion rates, pipeline contribution) and use data analysis to continually improve outreach.
• Enable reps to master core SDR capabilities:
  • prospecting
  • refining account targeting
  • tailoring messaging for regional buyer personas
  • applying use cases effectively
• Partner cross-functionally with Sales and GTM leadership to create tight feedback loops and streamline workflows for consistent, high-quality pipeline.
• Drive adoption of the SDR tech stack to build repeatable, efficient workflows.
• Hire, onboard, and scale future talent; proactively manage performance gaps and foster a high-accountability team culture.

Requirements

• 2+ years of Sales/SDR leadership in high-growth technology companies.
• Proven track record of meeting/exceeding net-new logo pipeline targets.
• Demonstrated success in high-growth customer acquisition.
• Experience executing or coaching teams through PLG or hybrid inbound-to-outbound motions.
• Ability to activate strategic ICPs by coaching reps to map platform value to vertical-specific customer needs.
• Ability to champion and test AI in SDR workflows (prospecting, sequencing, research).
• Skilled in directing signal-led, high-quality outbound strategy.

Nice to have

• Experience navigating complex account lists and scaling outbound motions in fast-paced environments.
• Strong passion for coaching and investing in long-term team career growth.