Manager, Sales Development-LATAM / NAMER Hybrid

Role overview

Twilio is hiring a Sales Development Manager to lead a hybrid outbound SDR team driving net-new customer acquisition across NAMER and LATAM. You will guide the team in activating strategic ICPs by mapping Twilio’s platform value to regional, vertical, and customer needs.

Responsibilities

• Lead, coach, and develop a hybrid SDR team of 8+ reps (initially focused on supporting 4 LATAM reps) via 1:1 mentoring, tactical skill alignment, and localized training.
• Own regional team performance metrics, including activity, conversion rates, and pipeline contribution, using data analysis to continuously optimize outreach.
• Help reps master core SDR skillsets:
  • Prospecting
  • Refining account targeting
  • Tailoring messaging for regional buyer personas
  • Applying relevant use cases
• Partner cross-functionally with regional Sales and GTM leadership to establish feedback loops and streamline workflows for repeatable, high-quality pipeline generation.
• Drive adoption and best use of the SDR tech stack: SFDC, Outreach, ZoomInfo, LinkedIn Sales Navigator, Gong.
• Hire, onboard, and scale future talent and proactively manage performance gaps while building a high-accountability culture.

Requirements

• 2+ years of Sales/SDR leadership in high-growth tech, with a track record of meeting/exceeding pipeline generation targets.
• Demonstrated success in high-growth customer acquisition; experience executing or coaching teams through product-led growth (PLG) or hybrid inbound-to-outbound motions.
• Deep expertise in the LATAM market, including localized selling strategies, cultural nuances, and regional business best practices.
• Skilled at championing and testing AI utilities in SDR workflows to improve prospecting, sequencing, and research.

Nice to have / Additional signals

• Experience scaling outbound motions across multiple territories and managing diverse account lists.
• Passion for coaching and investing in long-term team career growth.