Manager, Professional Services Delivery

Role Overview

As Manager, Professional Services Delivery at Nutanix, you’ll lead a professional services function focused on delivering exceptional customer outcomes. You’ll combine strategic planning, team leadership, and governance to ensure high-quality delivery while driving financial performance and continuous improvement.

Key Responsibilities

• Develop and execute service delivery strategies aligned with regional and organizational goals.
• Lead and manage a professional services team, fostering growth, collaboration, and high performance.
• Improve customer satisfaction through governance practices and proactive risk mitigation.
• Drive financial success by optimizing bookings, revenue forecasting, and cost management across delivery operations.
• Build and maintain relationships with regional sales leaders and partners to support growth initiatives.
• Lead escalations for complex delivery and product issues to ensure timely resolution.
• Conduct regular assessments of team performance and service quality; implement improvements to ensure best practices.
• Set first-year objectives around delivery efficiency, revenue growth, and team capability building, with feedback loops into product teams.

What You Will Bring

• 10+ years of IT industry experience, specifically across compute, networking, and storage.
• 5+ years of direct leadership experience in professional services delivery, managing teams of 10+.
• Strong financial acumen: forecasting, reporting, and managing professional services metrics.
• Experience creating and working with Statements of Work (SOWs) (2+ years).
• Exceptional communication and stakeholder management skills.
• Experience managing large-scale customer-facing projects and IT transformations.
• Deep understanding of cloud computing environments and modern software development approaches, including IaaS and PaaS.
• Ability to attract, develop, and retain talent; build a high-performance culture.

Work Arrangement

• Remote (no specific in-office requirement), with occasional needs for local office presence and/or travel as business requires.

Compensation

• Expected base pay at commencement: USD $131,200 – $186,000 per year (may vary by location and experience). Total compensation may include additional elements.