Manager, Operations

Role Overview

Operations Manager (Go Fish Digital)

Go Fish Digital is scaling and strengthening its operational infrastructure to ensure excellent client work happens consistently. This is a hands-on, accountable operations role focused on day-to-day process reliability, system maintenance, and improving workflows.

Responsibilities

Client Lifecycle Coordination

• Coordinate operational requirements for client onboarding, offboarding, cancellations, and scope/service changes.
• Ensure information, documentation, approvals, owners, timelines, and system updates are complete and aligned.
• Support reliable handoffs across sales, finance, client strategy, project management, and delivery teams.
• Follow up on outstanding requirements and escalate material or repeated issues.

Systems and Data Administration

• Administer and maintain Salesforce, SCOPE, ClickUp, and other core operational platforms.
• Keep client, opportunity, scope, and project information accurate and current.
• Run recurring audits/reconciliations to find and resolve stale, incomplete, duplicated, or inconsistent data.
• Maintain system usage standards, field definitions, documentation, and controls.
• Support workflows and integrations connecting sales, client, delivery, and financial data.

Operational Support and Accountability

• Be a responsive first point of contact for operational questions and requests.
• Prioritize work by business impact, urgency, risk, and established expectations.
• Resolve routine issues independently and communicate requirements, status, decisions, and next steps.

Requirements / What Success Looks Like

• Strong attention to detail and clear communication.
• Sound judgment and ability to take ownership.
• Commitment to follow through when information is incomplete or processes aren’t followed.
• Ability to identify recurring problems and improve workflows, including documenting processes and building practical AI-enabled workflows.