Manager of Solutions Engineer (Pro Product)

Role overview

As Manager of Solutions Engineering (Pro Product) at ServiceTitan, you will support sales efforts, lead and develop a team of Solutions Engineers, and drive operational improvements. You’ll collaborate cross-functionally with Pro Sales and Enterprise teams to deliver creative solutions for complex customer workflows.

Key missions

• Support sales in client-facing meetings and calls by leading custom product demonstrations grounded in customer business processes and workflows.
• Manage, train, and coach a team of Solutions Engineers, including enterprise-level SEs.
• Implement new processes with the Solutions Engineering team to improve efficiency and outcomes.
• Collaborate cross-functionally with Pro Sales and Enterprise teams to address challenges quickly.
• Maintain competitive understanding and combine technical expertise, product knowledge, industry knowledge, and sales acumen.
• Track operational and financial KPIs and report on performance.

Requirements

• Strong teaching and leadership skills to maximize team performance.
• Organized and analytical approach; ability to remove sales obstacles via creative, adaptive methods.
• Excellent presentation and professional communication (verbal and written).
• Proven ability to explain complex concepts simply in a practical business context.
• Track record of success in prior roles.
• 2–4 years in a Solutions Engineer role at a SaaS company.

Preferred / nice-to-haves

• 1–2 years in a management role.
• Experience/familiarity with ServiceTitan products and the relevant line of business.

Benefits (high level)

Flexible time off; fully paid medical, dental, and vision coverage; 401(k) match; additional benefits.