Manager of Product Operations

About the role

Join Greenhouse as the Manager of Product Operations, where you will design and run the operating system for our R&D organization. This strategic role will involve modernizing product development processes, driving alignment across engineering, product, and design leadership, and ensuring efficiency throughout the product lifecycle. You will also lead strategic planning cycles, manage the R&D product tech stack, and operationalize a data-driven product culture. Key missions: Design and lead the operating system for the R&D organization, including the "Heartbeat" of the organization, such as All-Hands and Monthly Business Reviews.. Act as a strategic partner to the CPO and CTO, driving alignment across Engineering, Product, and Design leadership, and ensuring efficiency across the Product Lifecycle.. Lead the annual and quarterly planning cycles in partnership with Finance and HR, ensuring R&D resources are mapped to the highest-priority bets. Profile: - A strategic architect – You enjoy designing the "operating system" of a large organization. You don’t just follow a process; you build and support the rhythms—from All-Hands to Quarterly Business Reviews—that drive clarity, accountability, and high-velocity decision-making - An AI‑forward operator – You see AI as a core ingredient in how modern product organizations run. You use AI to accelerate planning, documentation, execution tracking, and reporting — and you help others do the same - A master of narrative – You are a world-class communicator who can synthesize complex technical and product data into compelling stories. Whether it's a Board deck, a company-wide memo, or an All-Hands presentation, you ensure the R&D strategy is understood and inspiring - A diplomat – You are an expert at navigating complex organizational dynamics, drive alignment across Engineering, Product, and Design, acting as a trusted proxy for leadership and a neutral bridge between functions - A multiplier – You thrive on making the CPO and CTO more effective. You are a "force multiplier" who can translate high-level vision into operational reality, ensuring the leadership team's intent is felt throughout the entire R&D organization - A change evangelist – You inspire people to adopt new tools and processes. You design training, feedback loops, and incentives that turn new ways of working into durable habits - Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply - Demonstrated ability to drive operational consistency and communicate process changes effectively across various internal teams; you know how to earn trust, handle resistance, and turn pilots into durable ways of working - Excellent organizational and process management skills with an ability to manage multiple concurrent initiatives - Proven experience partnering with senior leaders to design and run operating rhythms, planning cycles, and executive reviews - Minimum 5+ years of operational experience in Program Management, Project Management, or a dedicated Product Operations role, ideally within a SaaS environment - Proven experience as an administrator or power user of Jira (or similar product development tools), including managing workflows, screens, and custom fields - Proven experience modernizing operational workflows with AI — for example, using AI to accelerate planning, documentation, analytics, or reporting in a product or engineering context - Strong familiarity with product analytics tools (e.g., Jira, Jira Product Discovery, Amplitude) and experience generating reports and dashboards based on user behavior data - Track record of strong collaboration with customers and internal stakeholders