Manager of Credit & Collections

Role Overview

Join Instacart as a Manager II, Credit & Collections. You will lead collectors and credit analysts to improve collections performance, strengthen credit risk management, and ensure SOX compliance. You’ll also drive enterprise projects and continuous process improvements for Instacart’s growing B2B business.

Key Missions / Responsibilities

• Directly manage a team of collectors and credit analysts to drive collections performance.
• Own credit risk management, building a tighter, more scalable credit risk framework and ensuring new B2B retail customers are onboarded with disciplined credit reviews and terms.
• Lead enterprise-level projects and change management within collections.
• Improve the collections function through automation, process redesign, and smarter use of CRM/ERP tools.
• Handle escalations for high-risk and delinquent accounts, including direct customer and internal stakeholder engagement to resolve issues.
• Ensure SOX key controls and audit readiness for controllership standards.

Requirements

• Proven people leadership experience transforming AR/collections through process discipline, technology, and cross-functional partnership.
• Experience with AR operational approvals such as credit limits, write-offs, refunds, and payment plans.
• 5–8 years in accounts receivable, credit, collections, or related finance operations, including 2–3 years in a people leadership role.
• Strong understanding of SOX key controls, audit requirements, and financial controllership standards.
• Ability to present findings to leadership and influence stakeholders across business units.
• Solid analytical skills, including financial statement analysis and credit risk assessment.
• Experience transforming AR processes across cash applications, billing, collections, and credit.
• Familiarity with CRM/ERP tools such as Salesforce and Oracle.
• Background managing FTE and BPO structures in a remote setting.
• Bachelor’s degree in Finance, Accounting, Business, or related field.

Nice-to-haves

• Industry experience in tech, advertising, or B2B platforms in an AR leadership capacity.
• Familiarity with AI and automation tools applied to AR/collections processes.