Manager of Client Onboarding and Implementation

Role overview

As Manager of Client Onboarding and Implementation at Vetcove, you will own the strategy and execution of end-to-end onboarding for veterinary clinics. You will lead and mentor a team of Onboarding Specialists, partner closely with clinics during implementation, and coordinate cross-functionally to ensure a seamless, consultative delivery experience.

Responsibilities

• Lead onboarding strategy & execution for veterinary clinics across the platform, ensuring a seamless and consultative onboarding experience.
• Manage and mentor Onboarding Specialists; set delivery standards and drive accountability.
• Act as the primary point of contact for clinic partnerships during implementation.
• Drive cross-functional alignment with Product, Engineering, Strategy, and Support.
• Build scalable systems and processes (timelines, reporting frameworks, and delivery mechanisms) to enable team growth.

Requirements

• Bachelor’s degree.
• Strong organizational skills and ability to manage team capacity across multiple concurrent client engagements.
• Exceptional written and verbal communication with technical and non-technical stakeholders, including executives.
• Proven experience leading and developing high-performing teams in a fast-paced environment.
• 4+ years managing complex software implementation projects, preferably in SaaS/tech-enabled services.
• At least 2 years in a people management role.
• Proficiency with project management tools and experience building scalable processes, timelines, and reporting.
• Willingness to travel to client sites as needed (up to 10–15%).

Nice to have

• Experience working with clinics, healthcare providers, or other medical environments.