Manager of Account Managers (Mid Market)

About the role

Join Ramp, a fast-growing fintech company, as the Manager of Account Managers for the Mid-Market segment. In this role, you will lead a team of 5-8 Account Managers, each managing a portfolio of approximately 150 customers. You will be responsible for coaching, mentoring, and developing your team, while collaborating closely with various departments to drive outcomes for this segment. You will also engage frequently with key customers, oversee daily activities and performance management, and report on team performance to senior leadership. Additionally, you will have the opportunity to improve team output and efficiency over time and represent the Account Management team cross-functionally. Key missions: Coaching, mentoring, and developing a team of Account Managers to drive outcomes for the Mid-Market portfolio.. Overseeing the daily activities and quota performance management of individual Account Managers to ensure key performance metrics are met.. Reporting on team performance and forecast to senior leadership, and representing the Account Management team cross-functionally with leaders of other departments. Profile: - A passion and excitement for hiring, with a thoughtful approach to team planning and development - Cross and upsell experience is a plus - Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency - Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies - Strong track record of negotiating, structuring and executing complex sales agreements - Experience at a high-growth startup - Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills - Ability to articulate contractual, technical, and financial value points to customers, including executive leaders - Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel) - Bachelor’s degree from an accredited university - Minimum of 3 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record exceeding goals - Minimum of 3 years of experience building and leading account management teams with a proven track record of exceeding goal