Manager, Finance - Commercial

Role overview

The Manager, Finance – Commercial leads financial planning and analysis for the Commercial business unit. The role owns month-end financial reporting, forecasting, budgeting, and variance analysis, partnering across Commercial functions to turn operational metrics into actionable financial insights.

Responsibilities

• Financial reporting & analysis

  • Lead month-end reporting for Commercial: review actuals, prepare summaries, and analyze performance vs. budget, forecast, and prior periods.
  • Produce variance analysis explaining drivers across revenue, subscriber/volume metrics, acquisition costs, staffing, labor/overtime, vendor spend, productivity, service levels, and other operating expenses.
  • Build and maintain financial models, dashboards, and reporting tools for cost trends, operational performance, risks, and opportunities.
  • Partner with Accounting/Finance to ensure accurate expense recording, appropriate accruals, and correct cost-center/reporting alignment.

• Strategic planning & advisory

  • Own forecasting, annual budgeting, and long-range planning for Commercial, incorporating package pricing, sales/subscriber volumes, revenue, acquisition costs, staffing assumptions, vendor strategies, and operational goals.
  • Translate operational metrics into financial insights for leadership decisions.
  • Perform driver analysis (e.g., ARPU, average margin per user, subscriber acquisition cost, costs to serve, and headcount impact).
  • Provide scenario modeling and ad hoc analyses for staffing plans, vendor initiatives, productivity improvements, business cases, cost optimization, and pricing/packaging deals.
  • Identify financial risks, trends, and opportunities and recommend improvements to efficiency and expense management.

• Compliance & financial integrity

  • Ensure reporting, budgeting, forecasting, and variance explanations are accurate, consistent, and timely.
  • Maintain controls around financial assumptions, pricing initiatives, revenue assurance, cost allocations, accruals, and reporting outputs.
  • Align plans and reporting with company policies, accounting standards, and internal controls.
  • Partner with stakeholders to resolve discrepancies and improve reporting accuracy.

• Team leadership & collaboration

  • Build strong relationships with Pricing & Packaging, Sales, Marketing, Product, Care, Engineering, Accounting, and senior leadership.
  • Present financial results, forecasts, risks, and opportunities clearly to business partners and leadership.