Manager, Employee Service & Operations

Role Overview

As Manager, Workday Core HR (Employee Services & Operations) at Zillow, you will own Workday Core HR process health and continuous improvement. You’ll help employees get work done in Workday self-service by closing process gaps and improving self-service outcomes over time.

Responsibilities

• Own Workday Core HR: keep the platform/processes healthy and continuously improve them.
• Deliver on Core HR roadmap with HR Product, including major initiatives such as:
  • Job architecture
  • Offer process
  • Perform discovery, shape requirements, and track whether changes landed.
• Create a system for ongoing improvements: find, prioritize, and track smaller process fixes outside the formal roadmap.
• Lead analysts: map current Workday processes, identify broken/duplicated steps, and drive remediation.
• Use data to prioritize and validate impact: determine where to focus and whether changes are working.
• Enable employee self-service: reduce reliance on the Employee Service Center (ESC).
• Collaborate across stakeholders including People Org COEs, ESC, IT, Finance, and Payroll to resolve overlapping requirements.
• Translate findings for leadership: provide recommendations leaders can act on.
• Lead and develop your team; step in and do the work when needed.

Requirements

• Managed a team in HR operations or process improvement.
• Strong familiarity with Workday enough to understand how it works and where complexity occurs (system admin experience not required).
• Ability to map current-state processes, identify issues, and design improved processes.
• Competence using data to make decisions and measure whether changes are effective.
• Ability to advance cross-team work without direct authority.
• Comfort working through complex HR/process/system topics with leadership.