Manager, Demand Operations

Role overview

As Manager, Demand Operations at Freestar, you will support end-to-end operational processes for the Demand team. Reporting to the Associate Director of Demand Operations, you’ll collaborate cross-functionally to drive growth in Freestar and publisher revenue.

Responsibilities

• Own end-to-end execution across SSP partner platforms:
  • Submit domains for approval
  • Generate and validate placement IDs
  • Configure inventory settings
• Serve as the primary point of contact for SSPs and demand partners:
  • Support onboarding, troubleshooting, and ongoing optimizations
  • Follow up on requests, escalate issues, and maintain partner relationships
• Implement and maintain advertiser and category blocklists across SSPs
• Investigate bidder performance discrepancies (e.g., CPM, win rate, fill rate) and work with SSPs/internal teams to diagnose causes such as:
  • Bid density
  • Timeout settings
  • Deal configurations
• Extract, consolidate, and analyze performance data across multiple SSP dashboards; turn findings into actionable insights
• Manage and audit ads.txt files across publisher properties for compliance and accuracy
• Conduct recurring audits to identify gaps in demand coverage, misconfigurations, or underperforming integrations
• Monitor programmatic ecosystem changes (privacy regulations, signal loss, new SSP capabilities) and translate them into actionable recommendations
• Create and maintain standardized documentation and troubleshooting playbooks

Requirements

• 1–2 years of experience in ad tech / digital marketing programmatic environments
• Familiarity with programmatic advertising and the digital media supply/demand chain
• CRM experience (e.g., Salesforce, HubSpot, Zendesk)
• Strong spreadsheet skills and comfort with Google Docs and Microsoft Office
• Excellent written and verbal communication; strong organizational and project management skills

Nice to haves

• Understanding of SSP operations, domain approvals, blocklist implementations, and ticket management