Licensed Customer Service Representative

Role Overview

Licensed Customer Service Representative (Remote)

• Provide timely, accurate, responsive service to policyholders and agents within the Customer Response Center for Personal Lines products.
• Work independently within policy scope and escalate issues as appropriate.
• Identify and own customer policy needs to support customer satisfaction, growth, and retention.

Training

• Paid training (full-time): Monday–Friday, 9:00am–5:30pm EST
• Attendance and active engagement are mandatory for success.

Shifts

• After onboarding/training: start time between 8:30am–10:30am EST
• Weekend rotation required: one weekend day (Saturday or Sunday) with an alternate day off mid-week.

Work Location / Requirements

• All equipment provided
• Must have a quiet, secure, distraction-free workspace and dependable wired internet:
  • Upload: at least 5 Mbps
  • Download: at least 25 Mbps

Requirements

• Active P&C Producers insurance license REQUIRED
• 2+ years related Customer Service experience (required)
• Associates degree or 1+ year Insurance experience (preferred)
• Ability to review, record, and organize written data from multiple sources (no prescribed format)
• Excellent communication and interpersonal skills

Location Notes

• Not hiring in: NY, CA, AK, HI, NM, IL

Compensation

• Starting salary range depends on factors including skills, experience, education, certifications, and location.
• Some roles may include commission and/or bonus depending on the compensation plan.