Lead UX Researcher & Strategist

Lead UX Researcher & Strategist

Drive high-impact UX research that shapes product direction, informs roadmaps, and influences business decisions across multiple teams.

Responsibilities

• Research leadership & ownership

  • Lead end-to-end UX research for initiatives spanning multiple product teams and complex problem spaces.
  • Determine when generative and foundational research is needed to guide strategy, experience direction, and roadmap decisions.
  • Scope, design, and execute research plans aligned to business goals with minimal oversight.
  • Anticipate research needs and encourage discovery-led approaches.

• Insight synthesis & influence

  • Synthesize qualitative and quantitative inputs into actionable insights.
  • Translate findings into implications that resonate with product, design, and senior leadership audiences.
  • Create executive-ready deliverables connecting customer insight to business priorities and investment decisions.
  • Influence prioritization, tradeoffs, and roadmap direction by articulating business impact of customer needs and experience gaps.
  • Champion and help operationalize insights across the organization.
  • Connect insights across studies to identify patterns for portfolio-level strategy and long-term direction.

• Practice leadership & mentorship

  • Set a high bar for research quality, rigor, and strategic impact.
  • Mentor and coach researchers to improve research maturity and confidence in influence.
  • Evolve UX research standards, methodologies, tools, and best practices.
  • Strengthen scaled research operations (repositories, frameworks, insight governance).

• Collaboration & cross-functional partnership

  • Partner with UX Design, Product Management, Digital Merchandising, Analytics, Customer Insights, and Digital Testing.
  • Align research with analytics, experimentation, and secondary data to create a unified view of customer behavior.
  • Provide continuity from discovery through delivery.