Lead UX Operations Manager - Portfolio Management(Remote Or Hybrid)

Role Overview

As a Lead UX Operations Manager, you will help Target’s UX organization operate with clarity, efficiency, and measurable impact. The role centers on UX portfolio management, analytics/reporting, and capacity planning across the enterprise so leaders can align teams to priorities and scale design impact.

Responsibilities

• Lead UX portfolio management practices, including prioritization, dependency management, and investment alignment
• Drive capacity modeling, resource forecasting, and org sizing to balance demand vs. capacity
• Lead adoption of tools, processes, and AI-enabled capabilities to strengthen portfolio visibility and decision-making
• Define and operationalize portfolio health metrics, KPIs, and performance tracking
• Analyze trends and portfolio data to identify risks, gaps, and opportunities across teams and initiatives
• Connect data across tools and systems to create a cohesive view of UX work and impact
• Deliver executive-level reporting and storytelling to drive alignment and action
• Partner cross-functionally across UX, Product, Technology, and Business to improve outcomes and align priorities

Requirements

• 7+ years of experience in design operations, portfolio management, business management, or related roles in digital product organizations
• Strong expertise in portfolio management disciplines: capacity planning, prioritization, investment alignment
• Advanced analytical skills to interpret data, identify patterns, and turn insights into action
• Experience designing scalable operating models, planning frameworks, and governance structures
• Proven ability to define metrics, assess impact, and evaluate organizational/investment effectiveness
• Systems-thinking mindset with fluency across tools and ability to connect insights across systems

Nice-to-Haves

• Not explicitly stated.