About the role

Role Overview

Lead as a Staff Product Designer (Channels UX, L4) on Twilio’s Channels UX team, helping shape foundational, channel-agnostic experiences for Twilio’s core communication products (including Voice, Email, and SendGrid infrastructure). You’ll act as a systems thinker and design leader, setting long-term UX architecture and developer-friendly mental models for complex technical platforms.

Responsibilities

Own end-to-end Channels UX strategy: Define the long-term UX vision and design architecture for core communications platforms and primitives.
Drive channel-agnostic coherence: Partner with design, product, and engineering to build unified configuration and observability narratives in One Console.
Translate technical complexity: Convert telecom abstractions and infrastructure primitives (APIs, SDK integrations, distributed data layers, real-time streaming architectures) into clean developer mental models.
Lead strategic cross-functional partnerships: Work with Product Directors, Engineering VPs, and Architects to align roadmaps, negotiate constraints, and ensure high-fidelity execution.
Uphold craft and scale UX systems: Participate in and scale the UX design feedback process; mentor junior designers; create reusable frameworks; drive structural change.
Define observability standards: Architect UX frameworks for dashboards, live charts, centralized logs, and real-time diagnostic views that track performance and deliverability.

Requirements

Full-time, US-based remote (work schedule specified as US-based remote).
8+ years of product design experience for highly technical software, developer tools, infrastructure, or complex B2B/SaaS platforms.
Expert-level systems thinking with a portfolio showing structural design, workflow mapping, complex data architectures, and unifying fragmented platform experiences.
Executive cross-functional leadership through successful partnerships with engineering and product leaders (Director/VP level mentioned).

Nice-to-haves

Not explicitly stated in the provided text.

About WALTER

WALTER (Twilio mentioned in the posting) is a communications technology company providing cloud communications solutions for businesses and developer platforms. The role focuses on designing core communication channels and developer experiences within Twilio’s One Console ecosystem.

Lead Product Designer

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