About the role

Role Overview

Join Twilio as a Lead Product Designer (Staff Product Designer) for Voice Products. You will lead the design strategy and end-to-end UX for Twilio’s global voice infrastructure and communications primitives, focused on helping developers understand, configure, and operate complex systems.

Responsibilities

Own the end-to-end design strategy for Voice Products, delivering seamless developer experiences for systems such as:
- Programmable Voice
- Elastic SIP Trunking
- Call Telemetry / Insights
Build an omnichannel, channel-agnostic observability and configuration narrative by collaborating with design teams across Messaging, Email, Conversations, and AI.
Shape users’ mental models through:
- Complex configuration wizards
- Information architecture for multi-layered technical workflows
Establish “gold standard” product design craft and mentor junior designers.
Lead design collaboration with engineering and product leaders to navigate organizational complexity and align cross-product touchpoints.

Requirements

8+ years of professional product design experience for highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.
A strong, exhaustive portfolio showing:
- Structural systems thinking
- Data-driven design decisions
- Deep product design craft
Demonstrated cross-functional influence partnering with engineering and product leadership.
Comfort working in ambiguous, highly complex technical spaces, creating clear frameworks from abstract constraints.
Experience designing for developers, including interfaces for APIs, SDKs, CLIs, and configuration consoles.
Real-time telemetry/observability experience designing high-density visualizations, live charts, error logging, or diagnostics dashboards.
AI-powered UX mindset: curiosity about AI-powered tools/workflows and thoughtful use of emerging technologies to improve speed, quality, and impact.

Nice to Have

Direct engineering fluency such as safely contributing to front-end code or using modern code-modification/prototyping AI tools.
Portfolio depth specifically related to developer tooling and real-time observability products.

About Twilio

Twilio is a cloud communications company building programmable communications platforms and real-time voice infrastructure. It serves developers and enterprises with software primitives for messaging, voice, and conversations, including observability and telemetry capabilities.