Lead Product Designer, Mobile (Remote)

Role Overview

Lead Product Designer for a new Lennar mobile app (iOS and Android), helping customers from the start of the home buying journey through closing and beyond. The app will serve as a primary digital companion combining education, guidance, communication, and support, while integrating with Salesforce-backed systems.

What You’ll Help Build

• Guided customer onboarding
• Educational flows for mortgages, title, insurance, closing, and next steps
• Warranty request and service tracking experiences
• AI-powered chatbot for fast customer Q&A
• Connections between customer experiences and Salesforce-powered workflows
• Ongoing customer engagement mechanisms that drive referrals/revenue

Responsibilities

• Design intuitive, customer-first mobile app experiences across iOS and Android
• Translate complex home buying concepts into clear, approachable UI and flows
• Design and iterate on:
  • Onboarding and education experiences
  • Warranty request and service workflows
  • AI chatbot interactions and conversation patterns
  • Key milestones (financing, title, insurance, closing)
• Collaborate with Product, Engineering, Salesforce, CX, Marketing, and Field Ops
• Partner with Salesforce stakeholders to align app experiences with backend workflows and data models
• Create user flows, wireframes, high-fidelity mockups, and interactive prototypes
• Apply Lennar’s design system and help evolve it for mobile-first use cases
• Conduct usability testing and iterate based on feedback
• Help define how the app experience is reviewed/shared internally

Bonus / Impact Areas

• Shape how AI is used responsibly and effectively
• Improve customer confidence and reduce friction in the home buying journey
• Collaborate with Analytics on usage, drop-off points, and customer questions
• Influence how Salesforce-driven workflows surface information to customers

Requirements

• 7+ years of experience in product design, UX/UI, or app design
• Strong portfolio demonstrating mobile app design and UX thinking
• Proficiency in Figma and modern prototyping tools
• Experience designing customer-facing products with complex flows
• Ability to collaborate with engineers, product managers, and Field Ops
• Familiarity with Salesforce-supported workflows/CRM-driven products
• Curiosity about AI tools, chatbots, and conversational design
• Strong understanding of responsive design