Lead Product Designer, Mobile (Remote)

Lead Product Designer, Mobile (Remote)

Role overview

Lennar is looking for a Lead Product Designer to help design a new Lennar mobile app that becomes buyers’ primary digital companion. You’ll create customer-facing mobile experiences that guide users through major moments in the home buying journey, while aligning with Salesforce-backed systems and internal workflows.

What you’ll help build

• Guided onboarding for customers beginning the home buying process
• Educational flows for mortgages, title, insurance, closing, and next steps
• Warranty request and service tracking experiences
• An AI-powered chatbot to help customers quickly find answers
• Connections between customer experiences and Salesforce-powered workflows
• A mechanism to support long-term customer relationships and referrals

Responsibilities

• Design intuitive, customer-first mobile app experiences for iOS and Android
• Translate complex home buying concepts into clear, approachable UI and flows
• Design and iterate on:
  • Customer onboarding and education
  • Warranty request/service workflows
  • AI chatbot interactions and conversation patterns
  • Key milestones (financing, title, insurance, closing)
• Collaborate with Product, Engineering, Salesforce, CX, Marketing, and Field Ops
• Partner with Salesforce stakeholders to ensure experiences align with backend workflows and data models
• Create user flows, wireframes, high-fidelity mockups, and interactive prototypes
• Apply and help evolve the design system for mobile-first use cases
• Conduct usability testing and iterate based on feedback
• Help define how the app experience is reviewed, shared, and showcased internally

Bonus impact areas

• Shape responsible, effective use of AI in the customer experience
• Improve customer confidence and reduce friction in the home buying journey
• Work with Analytics on usage, drop-off points, and customer questions
• Influence how Salesforce-driven workflows surface information clearly

Requirements

• 7+ years of experience in product, UX/UI, or app design
• Strong portfolio demonstrating mobile design and UX thinking
• Proficiency in Figma and modern prototyping tools
• Experience designing customer-facing products with complex flows
• Comfortable collaborating with engineers, product managers, and Field Ops
• Familiarity with Salesforce-supported workflows or CRM-driven products
• Curiosity about AI tools, chatbots, and conversational design
• Strong understanding of responsive design