Lead Product Designer, Mobile (Remote)

Role overview

Lead Product Designer (Mobile) to design a new Lennar mobile app that guides customers through the home buying journey—from initial start through closing and beyond. You’ll create customer-facing experiences (education, guidance, communication, support) while partnering with teams and Salesforce-backed systems that power internal workflows and customer messaging.

What you’ll help build

• Guided onboarding for customers starting their home buying journey
• Educational flows for mortgages, title, insurance, closing, and next steps
• Warranty request and service tracking experiences
• An AI-powered chatbot for quick Q&A
• Connections between customer-facing UX and Salesforce-powered workflows
• A delivery mechanism that supports a long-term relationship and drives referrals/revenue

Responsibilities

• Design intuitive, customer-first iOS and Android experiences
• Translate complex home buying concepts into clear, approachable UI and flows
• Own/iterate on:
  • Customer onboarding and education
  • Warranty request and service workflows
  • AI chatbot interactions and conversation patterns
  • Key milestones (financing, title, insurance, closing)
• Collaborate with Product, Engineering, Salesforce, CX, Marketing, and Field Ops
• Partner with Salesforce stakeholders to ensure app experiences align with backend workflows and data models
• Produce user flows, wireframes, high-fidelity mockups, and interactive prototypes
• Apply and help evolve Lennar’s design system for mobile-first use cases
• Run usability testing and iterate based on feedback
• Help define how the app experience is reviewed/shared internally

Bonus / impact areas

• Shape responsible, effective use of AI in customer experience
• Improve customer confidence and reduce friction in the home buying journey
• Partner with Analytics on usage, drop-off points, and customer questions
• Influence how Salesforce-driven workflows surface information clearly to customers

Requirements

• 7+ years of experience in product, UX/UI, or app design
• Strong portfolio demonstrating mobile app design and UX thinking
• Proficiency in Figma and modern prototyping tools
• Experience designing customer-facing products with complex flows
• Strong collaboration with engineers, product managers, and Field Ops
• Familiarity with Salesforce-supported workflows or CRM-driven products
• Curiosity about AI tools, chatbots, and conversational design
• Strong understanding of responsive design