About the role

Role Overview

Lead Product Designer for Humana’s Experience Transformation team, partnering with Product Management and Engineering Leads to shape product and business strategies through user-centered design. You’ll help guide interdisciplinary teams end-to-end—from research and strategy through ideation, prototyping, testing, and implementation—focused on web and mobile experiences.

Responsibilities

Lead UX design for high-value mobile and web experiences that simplify the member plan experience across multiple lines of business.
Translate consumer insights into design strategies and execution that meet real user needs.
Serve as a primary point of contact for cross-functional partners, ensuring alignment on UX deliverables.
Contribute to the design system and interaction patterns by defining, designing, and improving reusable components for web and mobile.
Drive prioritization, planning, and decision-making across multiple product teams.
Build trust and consensus with stakeholders and senior leaders using storytelling, user journeys, prototypes, and other UX strategies.
Create strategic design deliverables (e.g., strategy decks and visions of future experiences) and evangelize them across teams.
Lead workshops to discover hypotheses, explore solutions, build shared understanding, and promote alignment.
Ensure design standards are followed (principles, styles, patterns, and renderings) and represented correctly.
Partner with Insights to define long-term research strategies and facilitate ongoing discovery.
Partner with Content Strategy to improve content, navigation, and site architecture.

Requirements

Strong UX/product design capability delivering complex information in simplified, easy-to-understand experiences.
Ability to guide interdisciplinary teams through the complete design process (research → strategy → ideation → prototyping → testing → implementation).
Experience delivering cross-channel web and mobile user experiences.

Nice-to-Haves

Expertise integrating best practices in usability, analytics, accessibility, and cross-platform strategy.
Experience evolving a design framework and contributing to a design system (components, patterns, interaction patterns).
Facilitation skills for workshops and ability to align teams through hypotheses and solution discovery.

About Humana

Humana invests in innovative digital experiences that improve consumers’ quality of life and their interactions with the company. It connects multiple user types—consumers, members, providers, employers, and agents/brokers—to drive engagement, satisfaction, and business value. The Experience Transformation team builds user-centered, cross-channel product experiences in an Agile environment.