Lead Product Designer

Role Overview

Lead Product Designer to own and elevate the end-to-end user experience across b.well’s product ecosystem. You’ll shape design strategy at the intersection of AI, healthcare data, and consumer-grade digital experience, helping make complex health information feel simple, actionable, and empowering.

Responsibilities

• Strategy & Vision

  • Own the product design vision across key areas: bailey™, the b.well Health AI SDK, and consumer-facing health experiences.
  • Translate the mission into design principles, patterns, and north-star experiences (consumer-first data control, simplified healthcare, seamless navigation, “healthcare shoppability”).
  • Partner with the CPO and product leadership to influence roadmap priorities through a design lens.
  • Identify and advocate for experience gaps early to prevent product debt.

• Data-Informed Design

  • Use quantitative data + qualitative research to drive decisions.
  • Define and track success metrics for product areas (e.g., activation, task completion, comprehension, engagement).
  • Instrument designs with clear success criteria and collaborate with analytics to close the loop post-launch.
  • Run structured usability studies, synthesize behavioral signals, and translate findings into actionable recommendations.

• AI & Conversational UX Design

  • Define interaction models for agentic AI experiences, including how users converse with and trust bailey™ (and embedded partner assistants).
  • Establish standards for AI explainability, confidence signaling, and graceful failure states in health contexts.
  • Ensure AI recommendations, clinical data, and care actions are clear, trustworthy, and accessible to non-clinical audiences.

• Health Data Experience Design

  • Design longitudinal health record and clinical summary experiences (including labs and related data) so they are comprehensible and empowering for consumers.

Requirements

• Demonstrated ability to own end-to-end product UX and influence product direction.
• Strong product design judgment with a data-backed approach to decision-making.
• Experience with AI/agentic conversational UX concepts (conversation, trust, user actions) and/or designing for complex information domains.
• Ability to run and translate usability research into product recommendations.
• Thought-partner mindset with product managers, engineers, and executives.

Nice-to-haves

• Experience designing for healthcare interoperability / longitudinal health records or other complex healthcare data experiences.
• Familiarity with enterprise/SDK products (designing both developer and consumer experiences).

Work Setup

• Full-time, fully remote (United States).