Key Account Manager

Role Overview

As a Key Account Manager at Marqeta, you will manage strategic accounts with a strong focus on relationship-building and revenue growth. You’ll address customer needs using insightful, data-driven solutions and collaborate with cross-functional teams to deliver exceptional service.

Key Missions

• Manage and grow strategic accounts by building strong customer relationships.
• Collaborate with cross-functional teams to ensure high-quality client service.
• Identify revenue opportunities, including up-sell and cross-sell.
• Maintain and develop customer revenue by managing the client portfolio day to day.

Requirements / Profile

• Proactive, resourceful team player who can take ownership and drive initiatives to completion.
• Curious and continuously learning—develop deep understanding of customers, Marqeta, and the payments industry.
• Strong ability to build relationships and navigate internal teams to deliver timely solutions.
• Strong interest in FinTech and the disruption happening in payments.
• Advanced skills with Microsoft Excel and Google Sheets (e.g., pivot tables, VLOOKUP, IF, SUMIF).
• Excellent organization: document, track, and support day-to-day customer program operations.
• Detail-oriented and professional in communications.
• Minimum 12 years of related experience with a Bachelor’s degree.

Nice-to-haves

• Passion for knowledge and learning; ability to come forward with potential solutions rather than problems.