About the role

Role Overview

Junior Customer Service Account Manager (German Speaker) at WorkMotion (Full remote). You will build trusted partnerships, proactively engage high-value accounts, and help drive positive customer outcomes through structured account management.

Key Missions

Own and support the success of a high-value client portfolio with structured account planning and proactive engagement.
Manage executive-level stakeholders and complex multi-country setups to drive long-term growth and retention.
Collaborate with cross-functional teams to resolve escalations and optimize the client experience.
Monitor account health and metrics to ensure consistency and impact.

Profile / Requirements

Native German; excellent written and verbal English communication.
Minimum 1 year experience in Customer Success, Sales, or Business Development Representative roles.
Strong documentation skills (thorough, accurate records).
Ability to prioritize dynamically and manage time effectively.
Proven relationship-building skills to increase trust and satisfaction.
Negotiation and influencing skills.
Ability to work effectively with cross-functional teams.
Experience delivering product demonstrations and presentations.
Familiarity with CRM tools, such as HubSpot and Salesforce.
Experience with mid-market or enterprise clients.

Nice to Haves / Additional Signals

Demonstrated energetic, motivated attitude and a proactive mindset that inspires confidence in clients and the team.

About WorkMotion

WorkMotion is a company operating in the customer-facing space, providing services centered on customer success and client account management. The role emphasizes proactive engagement, account health monitoring, and cross-functional collaboration to improve customer outcomes.