IT Support Technician
Avalere Health
on-sitemidpermanentother Washington DC Yesterday via RemoteOK
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IT SupportCustomer SupportIncident ManagementTicketingAsset ManagementEmail SecurityWeb FilteringHardware SupportKnowledge Base
About the role
Role Overview
The IT Support Technician provides onsite and remote technical support to Avalere Health employees in Washington, D.C. and surrounding suburbs. The role focuses on employee support, managing expectations during troubleshooting, and working effectively in a fast-changing technical environment.
Responsibilities
- Monitor assigned tickets and the incident management ticket queue
- Own tickets throughout the incident life cycle, providing timely updates to requesters
- Accurately record time against tickets
- Procure, provision, and support IT hardware (e.g., laptops, printers, mobile devices)
- Procure, provision, and support IT software and services
- Implement file/folder permissions changes
- Support end-user web filtering and email security
- Coordinate with hardware and software vendors to repair/support technology components
- Update and improve knowledge base documentation
- Follow asset management processes to ensure accurate recording of company resources
Requirements
- Strong customer service mindset and willingness to learn
- Detail-oriented and proactive communication
- Positive, can-do attitude and ability to thrive in an evolving environment
About Avalere Health
Avalere Health is a healthcare analytics and advisory organization focused on improving access to care for patients. The company brings together advisory, medical, and marketing teams to support patients and build solutions where healthcare is not a barrier.
Scraped 5/15/2026