IT Project Manager (USA) - North American Service Delivery Group

IT Project Manager (North American Service Delivery)

As an IT Project Manager in the North American Service Delivery group, you will ensure in-scope, on-time, and on-budget delivery of identification system solutions for U.S. state government customers.

Responsibilities

Project initiation and planning

• Define scope with stakeholders, including objectives and deliverables
• Allocate resources (time, money, personnel)
• Create timelines with milestones and deadlines
• Establish and manage budgets (labor and expense categories)
• Forecast costs and track financial performance vs. approved budget
• Produce financial reports for stakeholder visibility

Schedule management

• Build a baseline schedule aligned to the initial budget
• Track and update schedule status by maintaining actual vs. planned dates
• Provide milestone-based schedule progress reporting relative to baseline

Stakeholder communication and execution

• Provide regular updates via meetings, email, and reports
• Collect and incorporate feedback into the project plan
• Resolve conflicts/issues among stakeholders to stay on track

Risk and team coordination

• Identify risks, develop mitigation/contingency plans, and monitor them continuously
• Delegate tasks based on team skills and expertise
• Monitor performance to ensure timely delivery and required quality
• Support and guide team members when issues arise

Reporting and continuous improvement

• Collect project performance data (e.g., task completion rates, quality metrics)
• Analyze trends and areas for improvement
• Prepare and present detailed progress reports to stakeholders

Qualifications

Mandatory requirements

• Legally eligible to work in the United States
• Fluent English (speaking, reading, writing)
• Ability to travel approximately 4–12 weeks/year

Minimum qualifications

• Bachelor’s degree in Computer Science, Information Technology (or similar), or Business (or equivalent combination of education/experience)

Nice-to-haves

• Preference for candidates with reasonable proximity to Virginia, North/South Carolina, New York, or Wisconsin (work model: remote)