IT Program Manager (Only W2)

Role Overview

IT Program Manager to lead and coordinate small to medium-complex programs delivering AI-enabled solutions. The role owns program delivery across strategy, planning, governance, and business adoption—often across multiple concurrent initiatives.

Responsibilities

• Program Leadership & Delivery: Lead end-to-end initiatives covering intelligent document processing, workflow automation, and agentic AI capabilities (ideation → implementation → stabilization).
• Strategy & Planning: Work with business and technology stakeholders to define use cases, requirements, success measures, and delivery roadmaps; adjust strategies to stay aligned with priorities.
• Program Oversight: Manage scope, timelines, dependencies, budget inputs, risks, issues, and resources across multiple projects.
• Solution Implementation: Coordinate IDP delivery including document intake, OCR, classification, extraction, validation, exception handling, and downstream integration.
• Governance & Quality: Ensure delivery with security, compliance, quality controls, and human oversight; implement QA processes and monitor KPIs.
• Stakeholder & Cross-Functional Partnership: Partner across operations, product, engineering, architecture, data, security, legal/compliance, change management, and vendors.
• Business Readiness & Adoption: Support process redesign, change management, training, communications, and post-launch adoption.
• Performance Reporting & Value Realization: Provide executive-level reporting and track outcomes (accuracy, throughput, cycle time, manual effort reduction, and user impact).
• Continuous Improvement: Resolve delivery issues, share lessons learned, and drive innovation and scaling.

Requirements

• 8+ years of program/project delivery experience applying program management principles and methodologies.
• Experience leading projects involving intelligent automation, document processing/workflow platforms, AI/ML, or generative AI.
• Familiarity with:
  • OCR, document classification, extraction and validation workflows
  • Prompt design, AI orchestration
  • Human-in-the-loop controls
  • Exception management (and related operational controls)

Location / Work Details

• Remote (PST timezone)