Internal Operations Manager

Role Overview

The Internal Operations Manager is responsible for helping the organization run smoothly by owning internal systems, automations, AI-enabled workflows, and leading cross-functional projects. The role also covers supply-chain planning, purchase orders, customer service, and support across finance, quality, and compliance.

Responsibilities

• Architect, implement, and maintain internal systems, processes, and workflows.
• Lead strategic special projects (including regulatory and label compliance internationally; sourcing new co-packing facilities in the U.S.).
• Build and maintain rolling demand forecasts and supply plans.
• Manage raw materials purchases and production schedules.
• Oversee retail and eCommerce purchase order entry, routing, and fulfillment.
• Manage customer service operations.
• Support organic certification, regulatory compliance, quality control, and product/safety efforts.
• Support finance operations for invoicing, inventory valuation, and board reporting; assist with bookkeeping/financial modeling.
• Support ERP system and coordination with 3PL partners, suppliers, co-packers, and warehouses.
• Lead cross-functional initiatives from the CEO/President, including supply-chain buildout for new innovations.
• Support continued gross margin improvement.
• Prepare board-ready presentations and reporting.

Requirements

• 4–7+ years in Operations/Supply Chain/Systems roles in CPG or startups.
• Proficiency with ERP systems, Shopify/Amazon, 3PL portals, and automation tools.
• Advanced Excel/Sheets skills and familiarity with BI dashboards.
• Strong communication, organization, and problem-solving skills.
• Startup experience; comfortable working with a lean, scrappy team.
• Ability to lead projects and manage cross-functional deliverables.
• Strong analytical and problem-solving capabilities.
• Proficient in PowerPoint, Word, Excel, and Outlook.

Nice-to-Haves / Success Measures (KPIs)

• OTIF consistently above 95%
• Forecast accuracy above 90%
• Inventory turns
• Customer response times
• Gross margin improvement
• Product quality and compliance metrics
• ERP fully optimized and automated
• Board-ready financial reporting each quarter

Compensation & Benefits

• Competitive full-time salary with potential bonus
• Leadership training and professional networking events
• 401(k), paid holidays, unlimited vacation and sick leave
• Health and vision insurance

Location

• Remote (United States)

Reporting Lines

• Reports to President
• Direct reports include: Warehouse Coordinator, Acru Accounting, A/R and A/P Team, EDI, Co-Packers, Suppliers