Information Technology Service Delivery Manager
Insight Global
See how well this job matches your profile
Sign up to get an AI match score and generate a tailored application in seconds.
Get your match scoreTags
About the role
Role Overview
Information Technology Service Delivery Manager – Infrastructure (Fully Remote)
Lead end-to-end operational delivery of infrastructure services for a top enterprise client. Own service stability, security, and performance across on-prem and cloud environments, acting as the key bridge between business stakeholders, internal technology teams, and managed service providers (MSPs).
Responsibilities
- Oversee day-to-day infrastructure operations across compute, storage, virtualization, data centers, and public cloud
- Ensure SLA/OLA compliance for availability, performance, and reliability
- Serve as the primary operational liaison with Managed Service Providers
- Lead major incident response, coordination, and communications
- Govern incident, problem, and change management processes
- Track operational KPIs such as availability, MTTR, and change success rate
- Drive continuous service improvement, including automation and cost optimization
- Govern backup/recovery, resiliency, patching, and vulnerability remediation
- Provide executive service reporting and stakeholder communications
- Support audits and ensure compliance with security and regulatory standards
Requirements (Must-Haves)
- 10+ years in IT Infrastructure Operations or Service Delivery
- 3+ years managing MSPs/vendors
- Strong hands-on knowledge of:
- Windows & Linux servers
- Enterprise storage platforms
- Virtualization (VMware, Hyper-V)
- Data center operations
- Public cloud (specifically Azure)
- Experience managing SLAs, KPIs, and operational reporting
- Solid ITIL knowledge (Incident, Problem, Change, Service Level Management)
- Proven experience leading major incidents with executive-level communication
- Ability to operate effectively in a 24x7 mission-critical environment
Nice-to-Haves (Plusses)
- ITIL v3 or v4 certification
- Hybrid cloud infrastructure experience
- Experience with monitoring tools such as SolarWinds
- Background supporting regulated environments (SOX, SOC, PCI)
Compensation & Benefits
- $80/hr to $90/hr (exact compensation may vary)
- Benefits start 1st day: medical, dental, vision, HSA/FSA/DCFSAs, and 401k with employer matching
- Paid sick leave and/or other paid time off per applicable law
About Insight Global
Insight Global is a staffing and talent services firm that connects candidates with enterprise clients. It supports hiring across a range of industries, including technology and IT operations roles for large organizations.
Scraped 4/7/2026