Implementation Project Manager

Role Overview

Implementation Project Manager (Technical Project Management) in the Professional Services team at Intellum.

This is a client-facing SaaS implementation and onboarding role focused on guiding customers through technical implementations, platform launches, integrations, and customer-specific configuration projects. The TPM ensures alignment between technical requirements and business goals, while delivering a structured, high-quality customer experience.

Responsibilities

• Manage multiple implementation projects end-to-end (from kickoff through delivery), ensuring milestones are met on time and within budget.
• Lead technical projects requiring cross-functional alignment and execution for new and existing customers.
• Drive quality delivery and long-term customer health by:
  • creating clear project plans
  • tracking progress
  • identifying and mitigating risks
  • conducting post-project debriefs
• Coordinate internal and client-facing resources, aligning delivery with customers’ desired business outcomes and company targets.
• Proactively identify risks, resolve issues, and provide clear technical guidance across the project lifecycle.
• Partner with cross-functional teams including Sales, Customer Success, Product, Engineering, Support, and Education to support long-term adoption and success.

Requirements

• Strong project management skills with experience delivering technical, cross-functional implementations.
• Ability to demonstrate platform expertise and guide customers through technical decisions.
• Ability to collaborate effectively across internal and customer teams to deliver measurable outcomes.

Nice-to-Haves

• Experience with SaaS onboarding/implementation and integrations (implied by role scope).