Human Resources Manager

Role Overview

Human Resources Manager to lead impactful HR operations in a mission-driven organization. The role combines employee relations, people operations, compliance, and process improvement, serving as a trusted HR partner to leaders and employees.

Responsibilities

• Oversee day-to-day HR operations and employee support/admin systems
• Act as the primary point of contact for HR support and guidance
• Advise leadership on employee relations, workplace concerns, policy interpretation, and management questions
• Conduct employee consultations to resolve workplace issues with discretion and professionalism
• Manage employee relations workflows: action plans, follow-ups, and documentation
• Support supervisors with sensitive employee situations and implementation of solutions
• Handle HR operations including:
  • employment verifications
  • accommodation requests
  • leave requests
  • unemployment claims
  • workers’ compensation
  • related administrative processes
• Maintain accurate employee records in HR systems while ensuring confidentiality and compliance
• Review and improve HR policies and procedures for efficiency and regulatory alignment
• Coordinate employee evaluation and support performance management initiatives
• Manage and lead HR support staff, especially during peak demand
• Track HR metrics and communication trends; provide insights and reports to leadership

Requirements

• Demonstrated experience in human resources management or people operations
• Strong operational HR expertise with excellent communication skills
• Ability to manage confidential information with discretion
• Strong employee relations experience advising managers and resolving workplace issues
• Proven ability to train, mentor, and manage people/HR team members
• Strong organizational skills and exceptional attention to detail
• Experience developing, implementing, and improving HR processes, systems, and procedures
• Ability to influence teams beyond direct reporting lines
• Proactive problem-solving and ability to remain composed and objective in high-pressure situations