Human Resources Administrative Coordinator

Role Overview

As an HR Services Coordinator in the HR Shared Services Team, you provide first-line support and handle day-to-day HR administrative activities. You will respond to employee enquiries and leadership requests, supporting HR operations and onboarding across the US.

Responsibilities

• Provide administrative support to HR teams.
• Maintain accurate and up-to-date electronic personnel files and documentation in line with legal requirements and company policies.
• Partner with HR Business Partners and HR Centres of Expertise to support the HR Target Operating Model.
• Support onboarding:
  • Prepare contracts/offer letters and new joiner documentation
  • Coordinate background screening and country-specific onboarding processes
  • Prepare new hire orientation/onboarding activities
• Coordinate mandatory training assignment and follow-up via the Learning Management System (LMS).
• Provide first-line support and escalate issues for HR systems.
• Process employee record changes in the HRIS (new joiners, job changes, and leavers).
• Prepare employee change and termination paperwork, notifications, and change forms.
• Answer employee FAQs related to HR processes and handle HR department requests.
• Stay current with global HR practices.
• Support HR projects as needed (e.g., HR data audits, new policy/program development).

Requirements

• Self-directed with initiative, analytical and problem-solving skills.
• Customer-focused with strong collaboration and teamwork.
• Ability to listen, prioritize, and deliver accurate and speedy results.
• Practical judgment and sensitivity to changing needs.
• Ability to operate in a fast-paced environment and manage multiple projects.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication.
• Strong Microsoft Office skills: Outlook, Word, PowerPoint, and Excel.
• Experience using HR & Payroll platforms.
• Initial experience gained within an HR department.
• Experience providing system support to users.
• Proven ability to create management information for the business.

Nice to Have

• Involvement in system development or enhancement.