HPS Account Manager I

Role Overview

Health Plan Solutions (HPS) Account Manager I manages at least one client account or significant project. You will own client contract management, relationship management, and ensure services are delivered according to contractual commitments, while driving revenue growth through upselling and new service opportunities.

Responsibilities

• Prepare, monitor, and manage budget and revenue expectations for assigned client(s)
• Collaborate with clients to develop project approaches and implementation plans
• Oversee development and implementation and report progress toward account growth and business goals
• Maintain regular client communications and ensure client satisfaction
• Direct HMS contract operations to ensure successful service delivery
• Identify and pursue new revenue sources and sales opportunities; support proposals and the close process
• Monitor state legislative, regulatory, and competitive environments and escalate risks/opportunities
• Build relationships with internal/external stakeholders to meet or exceed client expectations
• Support coordination between account management, internal departments, and operations staff

Requirements

• Exceptional customer service, follow-up, negotiation, collaboration, and expectations management
• Bachelor’s degree or higher
• 3–7 years of relevant experience (preferred: health insurance, healthcare client service/B2B, healthcare policy, or compliance-heavy industries like finance)
• Ability to manage projects
• Proficiency with Microsoft Excel, Word, Access, and PowerPoint
• Knowledge of SQL or MicroStrategy is preferred
• PMP certification is preferred

What to Expect

• Full-time, permanent (W-2) role; 40 hours/week, Monday–Friday
• Possible travel to meet business needs
• Benefits: medical/dental/vision start day 1; 401(k) match and other benefits available
• Flexible vacation policy after 90 days
• Company-provided computer
• Hybrid/remote note: minimum broadband speeds of 24 Mbps down / 8 Mbps up
• Posting open until July 31, 2026

Location

• Tennessee, United States