Help Desk Specialist

About the role

Join our team as a Help Desk Specialist III, where you'll provide Tier 1 & 2 support for macOS and Windows OS laptops, assist with Google Workspace tools, and collaborate with U.S.-based IT and Security teams. You'll have the opportunity to work in a fast-paced, Mac-centric environment and enjoy a comprehensive benefits package, including health insurance, a 401(k) retirement savings plan, and paid parental leave. Key missions: Provide Tier 1 & 2 support for macOS and Windows OS laptops, including hardware and software troubleshooting.. Build Okta workflows and SSO integrations, and assist with Google Workspace tools troubleshooting.. Collaborate with U.S.-based IT and Security teams, and provide friendly, effective, and professional support to technical staff. Profile: - Strong experience in Atlassian (Jira/Confluence) - This person must have excellent troubleshooting skills, a service-first attitude, and the ability to collaborate effectively with U.S. -based teams - The ideal candidate will bring strong experience supporting Apple hardware, managing macOS devices with Jamf, and assisting technical teams including software engineers and QA staff - 3–5 years of IT support experience, ideally in a software or SaaS company - Strong experience supporting macOS, WindowsOS and using Jamf Pro, Workforce One for device management - Experience with Druva or other cloud-based backup and restore solutions is a strong plus - Strong experience in Okta, including orchestration and SSO migration - Familiarity with Google Workspace admin tools and troubleshooting - Comfortable working independently and cross-functionally in a remote setting - Must be able to communicate in English - Excellent communication skills and a great personality—friendly, approachable, and solution-oriented - Laptop and peripheral shipping is a heavy part of the position, so reliable transportation and home storage space is a must. Must also live near a FedEx shipping location - Must be able to attend a few meetings per week during the Pacific Time Zone