Head of Member Growth and Retention

Head of Member Growth and Retention

Join Pomelo Care as the Head of Member Growth and Retention, the primary architect and operator of the company’s revenue engine.

Responsibilities

• Own the end-to-end member growth and retention strategy and align cross-functional roadmaps across teams.
• Drive step-change improvements in business performance through data-driven execution.
• Define and own core business metrics, including:
  • Enrollment Rate
  • LTV:CAC
  • Monthly Retention
• Partner with Strategic Finance to model performance inputs and manage P&L-defining metrics.
• Lead a multi-disciplinary team across:
  • Outreach
  • Lifecycle Marketing
  • Marketing Operations
• Build and foster a high-performance, data-driven culture.

Requirements

• 12+ years of experience in member growth and engagement, with a focus on subscription models.
• At least 4 years in senior leadership, with a P&L owner’s mindset and bottom-line accountability.
• Technical depth to partner with Product and Engineering on the infrastructure needed for growth.
• Proven ability to lead cross-functional teams and influence roadmaps for measurable growth.
• Strong quantitative skills: ability to treat retention changes as financial levers and to diagnose root causes using granular data.
• Ability to balance tactical urgency to hit monthly targets with product integrity and long-term member experience.
• Experience leading large-scale, multi-functional organizations (30+ members).

Nice-to-haves

• Experience in a regulated industry (explicitly mentioned as part of the desired background).