Head of Marketing Operations

Role overview

Lead Stripe’s Marketing Operations organization, responsible for the shared operational and systems infrastructure that enables marketing and Sales Development to drive revenue. Own strategic direction and operational excellence across lead routing/management, prospect data, campaign production, marketing systems, and sales development systems.

Responsibilities

• Drive excellence across operational systems supporting:
  • inbound and outbound sales
  • digital marketing
  • in-person events
• Partner with Demand Generation Systems to build, buy, improve, and support technology for:
  • digital marketing campaigns
  • in-person events
  • sales development
• Ensure leads are accurately routed and progressed to match sales coverage, demand strategies, and timelines
• Maintain sufficient account coverage and high-quality sales contacts and marketing database subscribers for outreach
• Produce digital marketing campaigns with high velocity and quality
• Serve as the senior marketing operations voice in cross-functional workstreams with:
  • Sales Development
  • Sales Operations / Revenue
  • Regional Marketing
  • Product Management, Engineering, Analytics, and Data Science (partnering)
• Build, develop, and retain a high-performing marketing operations team (global org of 15–20 plus 25–30 production specialists with dotted-line reporting)
• Set strategy, objectives, and OKRs aligned to broader marketing and Stripe-wide goals

Requirements

• 10+ years in B2B marketing and/or revenue operations working directly with an enterprise marketing technology stack (e.g., marketing automation, CRM, sales engagement, company/contact data)
• 5+ years people management experience, including managing managers and building teams of 10+; experience with distributed/global teams
• 3+ years working in a global B2B company with hundreds of marketers and sales development representatives
• Demonstrated ability to design and scale operations organizations and lead through ambiguity
• Experience leading programs across multiple functional areas simultaneously

Nice to haves

Not clearly specified (preferred qualifications mentioned but not included in the provided text).