Go-To-Market Manager (Field Readiness)
ServiceNow
full-remotemidpermanentproduct-managementoperations Full remote - Palm Beach, US Today via WTTJ
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Go-To-Market (GTM)SaaSProduct LaunchProduct Release ManagementProgram ManagementProject ManagementRisk ManagementKPI ManagementMatrix LeadershipAI in Business Processes
About the role
Role Overview
As Go-To-Market (GTM) Manager – Field Readiness, you will define and execute program plans with cross-functional GTM teams to ensure commercial and operational readiness for product launches.
Responsibilities
- Define and execute program plans with cross-functional GTM teams to support product launch readiness
- Align functional plans across teams and identify, manage, and resolve risks/issues to ensure successful launch
- Drive projects from inception to completion, ensuring deliverables are on time, on budget, and with quality
- Define and manage KPIs across the product lifecycle
- Mobilize and lead initiatives, and run projects through delivery
Requirements
- Strong program/project management and facilitation skills
- Ability to analyze complex data and translate insights into actionable plans and executive-ready communication
- Highly analytical, fact-driven, and process-oriented mindset
- Familiarity with SaaS business processes and the customer lifecycle
- Experience in product release management and launching SaaS offers
- Demonstrated ability to lead matrixed teams
- Excellent verbal and written communication, including synthesis for executive audiences
Nice-to-haves / Additional Expectations
- Experience leveraging or thoughtfully applying AI in decision-making, workflows, problem-solving, or analysis
- Ability to challenge the status quo and build buy-in toward shared goals
About ServiceNow
ServiceNow is a cloud-based software company best known for enterprise workflow and IT service management solutions. It helps organizations automate work across departments, improving operational efficiency and customer outcomes.
Scraped 7/30/2026