Global Customer Success Enablement Lead

Role Overview

As the Global Customer Success Enablement Lead at Coursera, you will drive strategic learning and enablement programs for global Customer Success teams, and partner with cross-functional stakeholders to deliver measurable customer outcomes.

Key Missions

• Learning consultancy & strategy: Partner with executives and stakeholders to define and execute strategic learning programs.
• Program design & delivery: Design, plan, implement, and evaluate programs to meet specific objectives and desired outcomes, including creating a personalized learning vision.
• Performance enablement using analytics: Oversee and manage employee performance using data and analytics to guide decisions and improve outcomes.
• Global deployment: Design, build, and deploy enablement programs tailored for different regions (e.g., North America, Latam, Europe).

Requirements

• Enablement & Customer Success experience:
  • 5+ years in sales enablement, customer success enablement, or related fields
  • 4+ years in a Customer Success role
  • 2+ years of B2B SaaS experience
  • Foundational knowledge in HR or EdTech
• Execution & prioritization: Track record moving concepts from strategy to execution; strong prioritization, judgment, and mature approach under pressure.
• Executive presence: Experience partnering with C-level executives and stakeholders across matrix organizations.
• Metrics & measurement: Ability to assess, monitor, and measure enablement program impact; understanding of sales/CS performance metrics and approaches that support strong NPS and learning assessments.
• Global program deployment: Experience creating and deploying global enablement programs across regions.

Benefits (as stated)

• Free tuition for a master’s degree
• Medical and dental insurance
• Paid parental leave
• Flexible work options

Location

• Full remote