Global Account Director (Automotive)

Role Overview

Join ServiceNow as a Global Account Director (Automotive). You will lead strategy, new business development, and adoption for a major international Automotive customer, acting as the key relationship leader between the client and ServiceNow.

Responsibilities

• Own the account strategy, new business development, and adoption in the Automotive market.
• Lead executive relationship management and serve as the primary relationship manager for the customer.
• Oversee and coordinate virtual/matrix teams, including:
  • Country-based Account Executives
  • Solution Sales
  • Solution Consulting
  • Support
  • Professional Services
• Develop and communicate a clear account roadmap.
• Build capabilities across the client organization and ServiceNow teams to drive an excellent customer experience.
• Achieve financial targets and align account strategy to revenue opportunities.

Requirements

• Understanding of macro-level business IT needs.
• Previous sales experience selling AI and/or IT/business transformation solutions.
• Experience integrating AI into work processes, decision-making, or problem-solving (e.g., AI-powered tools, workflow automation, AI-driven insights).
• Experience leading virtual or matrixed teams.
• 10+ years of client management experience with account strategies tied to revenue.
• Track record of exceeding sales targets.
• 5+ years in a Client Director or equivalent role with validated multi-million-dollar solution sales experience and executive-level relationship management.

Nice-to-Haves

• Experience specifically relevant to the Automotive sector (implied by role focus).

Travel

• Travel up to 50%, depending on geography/region.