Global Account Consultant

Role Overview

As a Global Account Consultant at Lyra Health, you will act as a subject matter expert for international customers. You will partner closely with Customer Success Managers (CSMs) to ensure global clients receive a world-class experience, support retention and growth, and handle the complexities of international service delivery.

Key Missions

• Partner with CSMs to deliver a world-class experience for international customers.
• Serve as the subject matter expert on international service delivery, advising CSMs and customers on global nuances.
• Proactively monitor international account risk and collaborate with CSMs to develop and implement mitigation strategies.

Requirements

• Excellent written and verbal communication skills.
• 5+ years of customer relationship management experience.
• Bachelor’s degree in Business or related field, or equivalent practical experience.
• 3+ years of experience in an Employee Assistance Program (EAP) setting.
• Strong project management and cross-functional collaboration skills.
• Ability to prioritize and multitask across multiple customers.
• Negotiation and creative problem-solving skills.
• Excellent computer literacy.
• Ability to thrive in a fast-paced, ambiguous environment and effectively manage change.
• Experience in a global/international role.
• Passion for mental health and a customer-centric mindset.

Nice-to-Haves

• Not explicitly stated.