About the role

Genesys Cloud Architect

Lead the design, architecture, and evolution of cloud-based contact center solutions on the Genesys Cloud CX platform.

Responsibilities

Own the end-to-end architecture and design of Genesys Cloud CX solutions
Translate business requirements into scalable, secure, high-performing technical designs
Define and drive the technical roadmap for contact center and CX platforms
Collaborate with enterprise architects and cross-functional engineering teams to ensure seamless integration across systems
Provide hands-on technical leadership across solution design, development, testing, and deployment
Mentor engineering teams and ensure architectural standards and best practices
Oversee integrations with third-party systems including CRM, WFM, and analytics platforms
Ensure solutions meet security, compliance, and performance requirements
Stay current with Genesys Cloud capabilities and CX trends to drive continuous innovation

Requirements

7+ years of experience in contact center technologies
Proven experience designing and delivering large-scale cloud contact center solutions
Strong knowledge of:
- IVR, call flows, and routing strategies
- Omnichannel (voice, chat, email, messaging)
- Workforce Management (WFM), call recording, and analytics
- AI/ML capabilities
Hands-on experience with API integrations (REST/SOAP) and microservices architecture
Experience integrating Genesys Cloud CX with CRMs such as Salesforce, Microsoft Dynamics, or ServiceNow
Strong background in infrastructure planning, solution design, deployment, and lifecycle management for high availability and performance
Knowledge of business processes and how they align to customer experience technologies
Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing

Nice-to-haves

None explicitly stated beyond keeping current with Genesys Cloud and CX industry trends.

Additional Notes

Miratech offers a remote-work culture (“Work From Anywhere”), competitive pay and benefits (including health insurance), and relocation support.

About Miratech

Miratech is a global IT services and consulting company that partners with enterprise and startup teams to support digital transformation. It operates across more than 25 countries with a large, full-time professional workforce and a focus on delivering successful engagements through its values-driven culture.

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