General Manager of B2B Marketplace

Role overview

As General Manager of the B2B Clinic Purchasing Platform, you will own the platform’s performance and operations and lead key enterprise customer relationships at Vetcove.

Responsibilities

• Ensure the performance and day-to-day operations of the clinic purchasing platform for Vetcove.
• Supervise an organization of ~15 professionals in client-facing roles.
• Lead and develop two experienced managers responsible for accounts and customer experience.
• Partner with cross-functional teams (Product, Engineering, Sales, Marketing, Operations) to prioritize customer needs.
• Drive process and metric improvements by continuously refining operations.
• Lead cross-functional initiatives to execute team and customer priorities.

Requirements

• Proven experience managing complex enterprise relationships.
• Background in account management and relationship-based sales.
• People management experience, including managing managers or leading teams through other leaders.
• Strong quantitative mindset with interest in data and measurable problem solving.
• Comfortable working in a fast-paced environment.
• Ability to get involved in project details while operating as a senior/GM-level leader.
• Strong project management and attention to detail.
• Proficiency with Excel, PowerPoint, and Word.
• 8+ years of relevant experience.
• Bachelor’s degree.

Nice to haves

• Experience improving operational processes using metrics (implied by focus on performance and continuous improvement).