Founding People Operations Lead

Role Overview

As Prosper Health’s first People Operations Lead, you will build the people systems from the ground up to scale the organization from 350 to 1,000+ clinicians over the next 12 months. You’ll own the full people operations surface area and report into the Head of Clinical Operations.

Responsibilities

• Operate company-wide people systems
  • Own PEO administration, payroll coordination, benefits administration, and policy documentation across employee lifecycle events
• Scale clinician lifecycle operations
  • Streamline onboarding, leaves of absence, exits, and role/status changes; partner with Clinical Ops and Provider Growth
• Support compensation planning
  • Conduct market reviews, help create pay bands and raise frameworks, and ensure compensation changes are executed cleanly
• Lead employee relations end-to-end
  • Manage investigations, terminations, accommodations, and associated documentation to be fast, calm, and legally defensible
• Build clinician performance management systems
  • Create playbooks, decision trees, and templates so most performance issues are resolved without needing CEO or Head of Clinical Ops involvement
• Build corporate people systems
  • Partner with the CEO on onboarding/offboarding, performance management, and structured feedback for the corporate team

Requirements

• 6–8+ years of people operations or HR experience in a startup, consulting, or high-growth operational environment
• Direct exposure to employee relations and pay/benefits administration
• First-principles problem solving for people issues (build what’s needed, not generic HR best practices)
• Scale-focused systems design that handles 1,000+ clinicians, including edge cases and failure modes
• Strong sound judgment (implied by the role’s high-stakes, defensible processes)

Nice-to-haves

• Experience working with a PEO and/or managing legally defensible HR processes in a fast-growing organization