Forward Deployed Product Manager

About the role

Join Cresta, a leading AI company, as our first EMEA Forward Deployed Product Manager. In this cross-functional and customer-facing role, you will create, deploy, and optimize AI Agents that transform our customers' businesses. You will own the deployment lifecycle for AI Agents, lead customer relationships, and improve our playbooks for agent development and customer deployment. This is an exciting opportunity to shape the future of customer experience and make a significant impact in the EMEA region. Key missions: Own AI Agent outcomes for customers, defining and delivering on metrics that drive value.. Lead the deployment lifecycle for AI Agents, from scoping and kickoff to launch and post-go-live optimization.. Serve as the AI Agent subject matter expert for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews. Profile: - You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution - Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!) - 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products - Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally - Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care - Passion for AI, automation, and shaping the future of customer experience - Comfortable working with ambiguity and learning quickly in a dynamic startup environment - Background in product management, conversation design or forward deployed engineering roles - Familiarity with customer support and contact center operations - Experience in a startup or high-growth SaaS environment