Forward Deployed Product Manager

Role Overview

Join Cresta as the first EMEA Forward Deployed Product Manager in a cross-functional, customer-facing role. You will create, deploy, and optimize AI Agents that improve how customers run their businesses, while owning outcomes and deployment lifecycle end-to-end.

Key Missions

• Own AI Agent outcomes for customers by defining and delivering on metrics that drive value.
• Lead the AI Agent deployment lifecycle from scoping and kickoff to launch and post go-live optimization.
• Serve as the AI Agent subject matter expert for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews.
• Improve agent development and customer deployment playbooks to scale successful outcomes.

Requirements

• Creative, pragmatic problem solver who thrives in fast-paced environments and turns ambiguity into execution.
• Strong technical understanding and systems thinking, with exposure to building AI Agents (personal projects count).
• 5+ years experience in roles such as Technology Consulting, Implementations, Product, or Customer Success—ideally working closely with AI/LLM-first products.
• Experience leading complex deployments, owning customer relationships (including senior stakeholders), and collaborating cross-functionally.
• Hands-on work style with a bias for action; comfortable anticipating bottlenecks and delivering with urgency.
• Passion for AI, automation, and shaping customer experience.

Nice-to-Haves

• Background in product management, conversation design, or forward deployed engineering roles.
• Familiarity with customer support and contact center operations.
• Experience in a startup or high-growth SaaS environment.